Reference

Our Legal Position and Your Account Rights

dk445 operates under terms that depend on your local law and the eligible regions we serve — access to our platform, including deposits via bKash, Nagad, and Rocket, is subject to those conditions.

Eligibility by local lawAccount terms applybKash, Nagad, Rocket coveredContact us for changesBangladesh regions served
dk445 Our Legal Position and Your Account Rights
REACH OUR TEAM

Contact Us About Legal Queries

If a specific clause in our terms affects your account — a payment dispute, an eligibility question, or a request to update your personal details — our support team handles those directly. Use the channel that works best for you, and include your registered account number so we can pull up your record without delay.

Team online

Live Chat

Open the chat widget from your account dashboard. Our team picks up legal and account queries there and can escalate to a policy specialist when needed.

Email Support

Send your query to our support address with your account number in the subject line. Legal policy questions typically receive a written response you can keep on record.

Help Centre

The Help Centre covers common legal questions — account eligibility, terms changes, wallet verification steps for bKash, Nagad and Rocket — in one searchable place.

ACCOUNT SECURITY

How We Handle Your Data and Account

Your personal data and transaction records are protected under our privacy policy, which sets out what we collect, how long we keep it, and who can access it. We use SSL encryption across all account pages, and wallet transactions via bKash, Nagad, or Rocket are logged against your account ID for verification purposes. You have the right to request a copy of the data we hold and to ask us to correct anything that is inaccurate.

Data Retention

We keep your account and transaction data for as long as required by our operational and legal obligations. You can request details of your retention period by contacting support.

Cookie Policy

We use cookies to maintain your session, remember your wallet preference between bKash, Nagad and Rocket, and measure how pages load on mobile. You can adjust cookie settings from your browser.

Account Security

Each login triggers an OTP to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.

Data Change Requests

To update your registered name, mobile number or wallet details, submit a request through live chat or email. We verify identity before any change is applied to your account.

What You Asked About Our Legal Terms

These are the questions we hear most often about eligibility, account rights, data handling and how our policy terms apply to local wallet use. If your question is not here, live chat is the fastest path to a direct answer.

Yes. Access depends on your local law and whether your region is eligible. It is your responsibility to check that using dk445 is lawful where you are before opening an account.

We cross-reference the transaction ID from your wallet provider against our payment logs. Contact support with your wallet reference number and account ID so we can trace it accurately.

Yes. Submit a data access request through email support or live chat. Include your account number and we will compile what we hold and send it to your registered address.

When you next log in after a terms update, you will see a notification before reaching the lobby. Continuing past that screen confirms you have read and accepted the revised terms.

Actions that breach our terms — including providing false registration details, attempting chargebacks on wallet payments, or accessing the platform from an ineligible region — can result in suspension pending review.

Send a deletion request to our support team by email with your account number. We process it in line with our retention obligations and confirm once your data has been removed.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.